Privacy Policy

This policy explains how Dr. Fixit Mobile, operating the Qubool matrimonial platform (“Qubool,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information.

1. Who is responsible

Dr. Fixit Mobile is the organization responsible for personal information handled through Qubool.

2. Information we collect

• Account information: name, email address, authentication information, acceptance records, and account activity.
• Matrimonial profile information: age or birth date, gender, marital status, location, nationality, languages, education, profession, biography, family preferences, partner preferences, and marriage timeline.
• Sensitive profile information: religious denomination and practice, halal lifestyle, smoking or alcohol preferences, family or wali involvement, and other values you choose to provide.
• Family-circle information: invited email addresses, the selected family role, invitation and connection status, shared shortlists, and private notes added by authorized family-circle members.
• Photos: profile photos, visibility settings, and records of requests to view protected photos and the owner’s decision.
• Identity-verification information: document type, issuing country, an image of an identity document, a selfie, verification status, submission date, and consent record.
• Technical and safety information: IP address, device and browser information, session records, security events, reports, blocks, moderation actions, and communications with support.
• Communications: interests, introductory messages, mutual-match conversations, message timestamps and read status, service notifications and their read status, and information you voluntarily send through the service.

3. Why we use information

We use information to create and secure accounts; provide profile, discovery, compatibility, privacy, messaging, family-involvement, and verification functions; prevent fraud, impersonation, spam, and abuse; respond to support and privacy requests; operate and improve Qubool; comply with law; and establish, exercise, or defend legal claims. We do not use KYC images for advertising, train facial-recognition models with them, or sell them.

4. Consent and choices

You choose which optional profile fields to complete and how each profile photo is displayed. Identity verification is optional unless we later determine that it is reasonably necessary for a specific safety feature. We request separate, explicit consent before accepting an identity document and selfie. You may withdraw consent or request deletion, subject to limited legal or security exceptions. Withdrawing KYC consent may remove a verification badge or prevent verification.

5. Identity documents and selfies

Qubool’s planned review process compares a submitted document with a selfie to assess whether the account appears to belong to the document holder. The current design uses human review and does not create a biometric template or perform automated facial recognition. Other members see only a verification result or badge; they do not see the document, legal name from the document, document number, or KYC selfie.

6. Sharing and service providers

We disclose information only as reasonably necessary to operate Qubool, protect people, complete a transaction you request, obtain professional advice, comply with lawful process, or complete a business transaction subject to appropriate protections. Qubool currently uses Railway for application hosting, PostgreSQL database infrastructure, and private object storage. Authorized service providers may process information only for contracted purposes. We do not sell personal information.

7. International processing

Qubool is operated from Canada. Our infrastructure providers may process or store information in Canada and the United States, including private object storage in the United States. Information processed outside your country may be subject to the laws and lawful-access rules of that jurisdiction. If our providers or storage locations materially change, we will update this policy and required notices.

8. Retention and deletion

• Account and profile information is retained while the account is active and then deleted or anonymized when no longer reasonably required for legal, fraud-prevention, dispute, backup, or security purposes.
• Pending identity documents and selfies are retained for no longer than 90 days unless review, a safety investigation, or law reasonably requires additional time.
• After a verification decision, original ID and selfie images are scheduled for deletion within 30 days unless preservation is legally required. The verification result and limited audit record may remain while the account is active and for up to 24 months after closure where reasonably necessary for fraud prevention or disputes.
• Backups may retain deleted information for up to 90 additional days before scheduled overwriting.
• Security and audit records are generally retained for up to 24 months, unless a longer period is reasonably necessary.

These periods are maximum operational targets and may be shortened when information is no longer needed.

9. Security

We use safeguards designed for the sensitivity of the information, including encrypted transport, password hashing, private object storage, access controls, authenticated document endpoints, data minimization, and audit-oriented records. No system is completely secure. If a breach creates a legally reportable risk, we will notify affected individuals and regulators as required.

10. Your rights

Depending on where you live, you may have rights to know about or access your information; correct inaccurate information; withdraw consent; request deletion; restrict or object to processing; obtain a portable copy; and complain to a privacy regulator. We may need to verify your identity before fulfilling a request. Contact akbar@drfixitmobile.ca. We will respond within the period required by applicable law.

11. Children

Qubool is only for people aged 18 or older. We do not knowingly collect information from children. Contact us if you believe a child has created an account.

12. Cookies and sessions

We use a strictly necessary session cookie to keep signed-in users authenticated and protect account access. We will update this notice and obtain consent where required before adding non-essential advertising or analytics cookies.

13. Changes

We may update this policy as Qubool changes or legal requirements develop. Material changes will be presented through the service, and renewed consent will be obtained where required. The effective date and version appear at the top.

14. Contact and complaints

Send questions, access requests, deletion requests, or complaints to akbar@drfixitmobile.ca or write to Dr. Fixit Mobile at 205 3 Avenue, Strathmore, Alberta, Canada. You may also contact the privacy regulator with authority in your jurisdiction.